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"Horrifying experience"

About: Dandenong Hospital / Emergency Department

(as the patient),

Dear Monash Health, thank you for, in my opinion, kicking me out of the hospital after still having chest pain and without medication as well.

Once I questioned that I need meds, your staff at emergency temp accommodation advised me to visit my local GP. I advised my local GP is not working on the weekend, to which they told me, ok just to get panadol. I asked the nurse to put that on my release paper, they said, why? I advised so I have a record to know what to take. It seemed the nurse become angry, advised, why you doing this? I said because I feel not safe going home without meds and still with pain.

Monash Health nurse in Dandenong I believe said to me, don't make me call the security, they will break your arm and kick you out. I do understand that you get all sort of people in there but I feel I was no threat to your staff, I only asked for my rights.

In my opinion, some of your staff there run a regime and when questioned, they get upset, trying to kick people out when you could not find out what's wrong with them. I'm still in pain at home and having issues with chest pain and breathing. I feel afraid of returning back to your hospital.

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Responses

Response from Care Opinion Australia 3 years ago
Submitted on 2/10/2020 at 11:20 AM
Published on Care Opinion at 11:20 AM


This response has been entered by Care Opinion Australia on behalf of Dandenong Hospital | Monash Health Community


Dear scoredcardtf79,

We would like to thank you for taking the time to share your experience during your presentation to Monash Health recently.

I am sorry that we have not met your expectations of our service. We are keen to improve our service so that you can feel the confidence to seek the support and assistance you need, so I would encourage you to please contact our Patient Relations Coordinator during business hours on 9554 8078.

We take all feedback about our services very seriously and comments received enable us to review practice and improve the care and services we provide.

Kind Regards

Patient Relations Coordinator

Dandenong Hospital | Monash Health Community

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by scorecardtf79 (the patient)

Thank you for your reply, I will be in touch also I will be filing a formal complaint to Monash health and the authorities. We are not in a third world country I treated all the staff with respect and expect the same back. Thank you I will be in touch.

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