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Treated with respect in ED

Posted By teenagersfalloffstuff

"Treated with respect in ED"

About: Albany Health Campus / Emergency Department

(as a parent/guardian),

I brought my teenager to ED after they fell off their skateboard. 

ED was quite busy and their injury did not require urgent attention. We were prepared for a long wait as we also followed an ambulance on the drive in to the hospital. The staff were kind and friendly and efficient and we got to see a doctor within about half an hour. The doctor (Tom) was very thorough and was particularly skilled at addressing all my parental concerns and also engaging with my teenager in a relaxed and respectful manner. Although it was busy, we didn't feel rushed and I appreciated the time he spent explaining to my teenager the benefits of wearing a helmet without being condescending or judgemental.  The whole visit took only 45 minutes and we left feeling reassured. It was a positive experience. 

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Responses

Response from John Van Der Post, Director of Emergency Medicine, Emergency Department, Emergency Department, Albany Health Campus, WACHS Great Southern 3 years ago
John Van Der Post
Director of Emergency Medicine, Emergency Department, Emergency Department,
Albany Health Campus, WACHS Great Southern

Director of Emergency Medicine, Emergency Department

Submitted on 12/10/2020 at 3:19 PM
Published on Care Opinion at 3:22 PM

Dear teenagersfalloffstuff,

Thank you for sharing your positive experience about the Albany Health Campus Emergency Department. It’s always rewarding for us to receive good feedback and we appreciate you taking the time to write to us and let us know. Dr Tom and all the staff send best wishes for your teenager’s speedy recovery.

Kind regards,

Dr John Van Der Post

Head of Department Critical Care, Albany Health Campus

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