"Unprofessional, bad service"
About: Kogarah Eye Clinic Kogarah Eye Clinic Kogarah 2217
Posted by chapel street (as ),
In my opinion, the administration staff are so horrible, useless, rude.
I had to reschedule my appointment 3 times over several months and 2 of them was because they needed to reschedule it at the last minute, and did not notify me, or, I believe, try to reach me or make sure I knew about the change.
In my opinion, they will just give you a call and if you don't pick up (because you are working, or busy) then they won't contact you in any other way, and when you take time off work to turn up for your appointment, you will find out that you don't have an appointment that day. And the next available appointment is... in one month's time!
Also had the most difficult time to access my own results. The administration staff refused to release it unless they spoke to my doctor, who I believe is very busy - and it seems they would not call my doctor but wait for my doctor to chase them up about it.
In my opinion, the clinic should do more training on professionalism and politeness to patients.