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Rude staff member

Posted By dracowt69

"Rude staff member"

About: Broome Health Campus / Emergency Department

(as a carer),

Called the Emergency Department for advice on if I could bring my baby into the Emergency Department (ED) for a doctor as they had respiratory symptoms such as a blocked nose.

The staff member, in my opinion, was very rude and I felt they didn't allow me to finish my sentence before cutting me off and saying they're not a nurse and I will have to speak to them if I want advice. In my confusion, I said oh ok, I then replied that they could help me because I wanted to know if it was ok to bring my baby in, given they had respiratory symptoms. The staff member appeared remorseful but didn't apologise and advised I could bring my baby into the ED.

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Responses

Response from Marie Tweedie, Acting Broome Operations Manager, WACHS - Kimberley 3 years ago
Marie Tweedie
Acting Broome Operations Manager,
WACHS - Kimberley

Submitted on 28/10/2020 at 10:15 AM
Published on Care Opinion at 10:27 AM

Dear dracowt69,

Thank you for sharing your experience on Care Opinion.

I am so sorry that a staff member was rude to you and did not allow you to finish what you had to say. You were doing the right thing in requesting advice to bring in your baby who had respiratory symptoms.

Your experience does not reflect our values of compassion, community and integrity, so I will be taking the opportunity to remind staff of the importance of demonstrating our values in every interaction with our patients and their families and carers.

If you would like to discuss what happened in further detail, please feel free to contact me on 0417 987 724.

Thank you once again for taking the time to share your experience with us.

I hope that your child has recovered and is now doing well.

Kind Regards,

Marie Tweedie

Operations Manager

Broome Hospital

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