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Missed appointment

Posted By puppisxj34

"Missed appointment"

About: Sir Charles Gairdner Hospital

(as the patient),

I had a specialist appointment phone call booked as I live remote. They missed my appointment. I rang the following day and went to message bank all day. I had to wait until the following week, which when I did call, they said they can book me in a few weeks time. Not good enough in my opinion. Still waiting!

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Responses

Response from Janet Zagari, Executive Director, Sir Charles Gairdner Osborne Park Health Care Group 3 years ago
Janet Zagari
Executive Director,
Sir Charles Gairdner Osborne Park Health Care Group

Submitted on 27/10/2020 at 7:25 PM
Published on Care Opinion on 28/10/2020 at 9:49 AM

picture of Janet Zagari

Dear puppisxj34,

I am very sorry to hear that you have had such a frustrating experience with your planned telephone appointment. Care Opinion is an anonymous platform which makes it challenging to investigate your concerns regarding the initial missed appointment with the specialist and the time frame you have been given for a reappointment.

We are committed to improving the experience of our patients especially when accessing health care remotely and would really appreciate it if you could please contact the Consumer Liaison Service on 6457 2867 so that your concerns can be investigated.

Please accept my sincere apologies for your experience.

Kind regards

Janet Zagari

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