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"Bunbury Hospital ED"

About: Bunbury Hospital / Emergency Department

(as the patient),

I was transferred by ambulance to Bunbury Hospital ED from Margaret River Hospital for review and treatment for an infection in my ankle, possible osteomyelitis.

I arrived late at night, mid-week, and luckily the ED was quiet. I was quickly received, made comfortable and then seen quickly by the ED doctor. All staff were caring and compassionate and treated me with respect and very professionally. I was moved shortly after to the Short Stay ward in the ED department where the staff were again, exceptional. 

After a fairly sleepless night, I was seen very early by the orthopaedic staff and advised on their preliminary plan for my treatment and tests they needed to do. I spent the rest of the morning in the Short Stay area and the staff helped me to settle in, get showered and comfortable. 

I was very impressed with the service offered by the ED. Modern facilities, exceptional staff and I was kept informed at all times. 

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Responses

Response from Jeremy Higgins, Operations Manager - Inland, WACHS South West 3 years ago
Jeremy Higgins
Operations Manager - Inland,
WACHS South West
Submitted on 22/10/2020 at 1:56 PM
Published on Care Opinion at 2:35 PM


picture of Jeremy Higgins

Dear yellowjt89,

Thank you for sharing your care experience in the Southwest Region from Margaret River Hospital, to your care in the Bunbury Hospital provided by the Emergency Department Staff and the Orthopaedic team. I hope you are recovering well.

Bunbury Hospital has dedicated, high quality, well trained, compassionate and professional staff. Your feedback on how you were cared for and treated is a credit to them and the care they provide day in/day out. I have shared your feedback with the team which I hope makes their day!

Kind regards,

Jeremy Higgins,

A/Operations Manager Bunbury Hospital

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