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"Cleaning/maintenance"

About: Sir Charles Gairdner Hospital

(as a service user),

I recently had an appointment at the Diabetic Clinic at SCGH. On entrance to the reception, I was greeted by the lovely receptionist who was sitting in front of the windows overlooking an outside area.

The windows were thick with spiders and cobwebs which indicated to me that, in my opinion, they had not been cleaned for at least a year. I say a year as I certainly didn’t notice them on my last yearly appointment. I mentioned this to the receptionist and who stated that budget cuts had resulted in a lack of outside maintenance being done. When I entered my endocrinologist office I noticed that their windows were also in the same state.

I know that the outpatients' appointments are in the old part and (I feel) rundown section of the hospital but this doesn’t alter the care we receive. However, surely the state government can afford to put more money towards or reinstate outside window maintenance. It really does make you feel very uncomfortable, especially when you have arachnophobia like I do!  

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Responses

Response from Janet Zagari, Executive Director, Sir Charles Gairdner Osborne Park Health Care Group 3 years ago
We are preparing to make a change
Janet Zagari
Executive Director,
Sir Charles Gairdner Osborne Park Health Care Group
Submitted on 6/11/2020 at 10:37 AM
Published on Care Opinion at 10:39 AM


picture of Janet Zagari

Dear octobersj76,

Thank you for your feedback regarding dirty windows in the Diabetic Clinic at Sir Charles Gairdner Hospital. I am sorry that you felt uncomfortable when attending and we agree that maintenance is important. The window cleaning on a large hospital site is very complicated and requires specialist window cleaners to attach safety anchors on the roof so that they can abseil down the building to access the windows. Because we have undertaken a program of maintenance which has included progressive roof replacement, we are only now able to arrange window cleaning. I am pleased to tell you that it is anticipated that the cleaning of the windows will commence in December 2020.

Kind Regards

Janet Zagari

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