"Poor staff attitude"

Each and every time I go to BCH Wonthaggi to a particular clinic I feel the receptionist behind the counter is continuously rude and inconsiderate. I was advised by a clinician to go and see that particular section to make an appointment for myself. Whilst waiting to be served, I believe a hard of hearing person in front of me was, I felt, basically yelled at with an extremely rude tone and attitude. I heard the receptionist said, I’ve called you over three times now, for the hard of hearing person to then feel the need to explain to the receptionist their situation of being deaf and apologise to the receptionist.

After all the times of myself going into BCH Wonthaggi clinic dealing with this staff member's rudeness and having also had one of those bad mood days of my own, I couldn’t watch the poor deaf person be treated like pure crap in front of me knowing I’m going to be treated like that next. So I walked away and didn’t make an appointment for myself because I knew the receptionist would ruin the rest of my day. I believe something needs to be done about this staff member's rude attitude towards patients. Yes, I believe it’s Government funded, but in my opinion, that is no excuse to treat patients with disrespect. 

Kind regards