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Care Opinion

Treatment of my parent

Posted By hagler

"Treatment of my parent"

About: Royal Perth Hospital / General Medicine Ward 10A

(as a service user),

Just a shambles of an operation in my opinion.

My parent was transferred here from another ward within the hospital. In my opinion, the difference between the 2 could not be more stark or varied. 

My parent went from a medical environment where I believe there was a well planned and coordinated care plan, to one where I feel chaos, lack of co-ordination and patient care indifference reigns supreme.

There was no handover done on arrival, I believe the room carer was complaining about this to the RN with no response.

I believe the staff had no idea whether the patient had been fed or what their intake should be. I believe no idea of what the treatment regime as set by the consultant for the patient was and no idea of the results of important daily blood tests conducted that morning were.

It seemed the staff were not able to give an update on the patient's situation to the EPG. Was told to not to bother to wait in person but rather to ring back later in the night when the night staff are on and things are quieter.

In my opinion, this shambolic care seems to be the standard on Ward 10A.

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Responses

Response from Lesley Bennett, Chief Executive, East Metropolitan Health Service 3 years ago
Lesley Bennett
Chief Executive,
East Metropolitan Health Service

Submitted on 5/11/2020 at 8:42 PM
Published on Care Opinion on 6/11/2020 at 9:54 AM

picture of Lesley Bennett

Dear hagler,

I am deeply sorry to hear about your experience with Royal Perth Hospital (RPH) and the distress it caused. I was disheartened to read of the lack of coordination of your parent’s care.

Please be reassured that the Royal Perth Bentley Group (RPBG) have several checks in place regarding dietary requirements. Dietary requirements are documented on the handover sheet and all diet and fluids are documented on each patient care plan in the bedside file.

Without specific details, it is difficult to ascertain why there was no handover when your parent was transferred to Ward 10A. Upon arrival to Ward 10A, staff should have received a verbal telephone handover from the transferring ward. The handover would include admission diagnosis, past medical history, medical investigations required and/or completed, dietary intake issues, fasting status and any other clinical risks that have been identified during the admission. I deeply apologise that this information was not communicated to you and caused confusion for yourself and your parent.

I invite you to contact our Consumer Engagement Unit on 9224 1637 or email RPBG.Feedback@health.wa.gov.au so that we can discuss your concerns in more detail.

I hope your parent is recovering well.

Kind Regards

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

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