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The noisiest and most unprofessional staff members

Posted By yankeend73

"The noisiest and most unprofessional staff members"

About: Royal Perth Hospital / Outpatients Surgical Clinic

(as the patient),

I felt deafened by the noise, singing, laughing, and general personal chit chat of two administrative staff members. 

In my opinion, it is so unprofessional to represent a hospital in that manner. I believe these two staff members need training in how to behave and act properly at their job. I felt it was a shocking experience. Most people here are unwell and, in my opinion, the last things they need to listen to is someone singing their choice of music and their daily gossip. 

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Responses

Response from Lesley Bennett, Chief Executive, East Metropolitan Health Service 3 years ago
Lesley Bennett
Chief Executive,
East Metropolitan Health Service

Submitted on 5/11/2020 at 8:32 PM
Published on Care Opinion on 6/11/2020 at 9:52 AM

picture of Lesley Bennett

Dear yankeend73,

Thank you for taking the time to share your experience at the outpatients clinic. I am truly sorry to hear of this situation and I acknowledge that loud noises, such as singing and laughing in a hospital waiting room can create an unpleasant and insensitive environment.

I invite you to contact our Consumer Engagement Unit on 9224 1637 or email RPBG.Feedback@health.wa.gov.au so that we can discuss your concerns in more detail and feedback can be provided to the appropriate department.

Best wishes.

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

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