"Post Covid treatment"

About: Karratha Health Campus / Emergency Department Karratha Health Campus / Surgical Services

(as the patient),

Earlier in the year, ED staff assisted me in being tested for Covid 19. I tested positive and isolated at home. I was extremely concerned about returning to my community - Dr Cherelle came to my home and discussed the process at length with me.

After a period of time and several GP visits, I felt I had not recovered - I contacted Dr Cherelle and she arranged for some tests to be done. It was found I had blood clots on my lungs from Covid. The staff - nurses and doctors in the ED and radiology were so caring and treated me with such dignity and genuine concern for me. There was so much reassurance that I would be okay. Dr Cherelle arranged for some more tests to be done when I was in Perth.

I had another setback and attended ED - again the staff cared for me and treated me with such dignity. I was admitted to the ward for 4 days. All staff on the ward that attended to me were amazing. I cannot thank them enough for the treatment and genuine concern for my health.

I recently attended outpatients for a procedure and the staff at the reception area were efficient and explained the processes required for treatment. I felt the nurse attending me considered my privacy and again was treated with dignity and genuine concern.

I cannot thank Dr Cherelle and her team of doctors enough.

I believe other covid long-haul patients around Australia are not receiving the same level of care that I have in Karratha and Royal Perth Hospital, in my opinion. 

Responses

Response from Lisa Smith, A/Operations Manager, West & Inland Pilbara, WA Country Health Service (WACHS) Pilbara 5 days ago
Lisa Smith
A/Operations Manager, West & Inland Pilbara,
WA Country Health Service (WACHS) Pilbara
Submitted on 24/11/2020 at 16:02
Published on Care Opinion at 16:23


Dear Kruger7476,

Thank you so much for sharing your experience on Care Opinion. I would firstly like to acknowledge the difficult time you must have had this year, and appreciate your generosity in taking the time to provide such thoughtful feedback.

The staff at Karratha Health Campus have received excellent training in response to the COVID 19 pandemic and are well equipped to manage such situations. It is great to hear that you received prompt and appropriate care to ensure the safety of the community, and your physical and emotional wellbeing.

Your kind words have been passed on to Dr Cherelle in regards to taking the extra steps to provide you reassurance and continued care supported by the medical and nursing teams at KHC. I wish you all the best.

Kind regards,

Lisa Smith

A/Operations Manager

Inland & West Pilbara

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