"Staff ratios in Ambulatory Care"

About: St George Hospital / Ambulatory Care Services

(as the patient),

Every month I have an injection at St George Ambulatory Care Unit. The nurses are the most caring, kind and helpful people. They will remember your name and endeavour to help as much as they can.

But in my opinion, they are overworked! When a staff member is off sick, the staff member seems to not be replaced leaving what I believe is a huge wait for patients and stressful workload for the nurses.

I feel these nurses already are under the pump to see patients with complex care including blood transfusions, immunotherapy and venesections. How can safe care be provided with what I believe is poor nurse to patient ratios?  

Responses

Response from Paul Darcy, General Manager, St George Hospital last week
Paul Darcy
General Manager,
St George Hospital

General Manager of St George Hospital

Submitted on 20/11/2020 at 15:47
Published on Care Opinion at 16:52


Dear hawkqp87,

Thank you for taking the time to write of your recent experience in the Ambulatory Care Unit. I was very pleased to read of the kind and caring staff that care for you during your monthly injections. We are very fortunate to have such wonderful staff working here at St George Hospital.

I acknowledge the concerns that prompted you to write. I can assure you that we recognise our responsibility to provide safe, appropriate and effective health care to all people who need treatment in hospital. We routinely look at opportunities to provide alternative models of care to ensure staffing levels are in line with the best interest of both patients and staff.

Yours sincerely,

Paul Darcy

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