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Short stay unit post ED presentation

Posted By The goodchild

"Short stay unit post ED presentation"

About: Bunbury Hospital / Emergency Department

(as a service user),

 Presented to ED recently one afternoon with atypical chest pain, having been advised by phone call to health direct line to present. With a background of Gord, I was not convinced this was a cardiac issue. Triaged quickly and SB ED doctor, ECG NSR, continuously monitored and given SL Anginine and troponin taken which was neg. Xray taken and offered fentanyl, declined same as pain was now not severe, vital signs stable and monitored in NSR.

Transferred to short stay ward after 3 hours. In my opinion, it was very noisy well lit up cubicles. I asked what the plan was and informed for repeat troponin in 6 hrs. Dr review and discharge the next morning. Repeat troponin taken and podded to lab. Handover Change over of staff in the morning. One clinician busy moaning about a headache and takes pain relief I believe. Then approaches my cubicle and asks if troponin was taken, informed yes it was. A long lapse before being RV by ED doctor and then informed the troponin was lost and needed to be repeated.

Finally discharged with cardiologist referral by mid-morning. No sleep in a well-lit up bay for 6 hours and very noisy, unclean communal toilets and staff that moaned when I took the bp cuff to attend bathroom. BRH surely I feel you can do better than that. I also receive DC summary with incorrect data post discharge.


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Responses

Response from Adam Coulson, Director of Emergency Medicine, Bunbury Hospital, WACHS South West 3 years ago
We are preparing to make a change
Adam Coulson
Director of Emergency Medicine, Bunbury Hospital,
WACHS South West

Submitted on 22/12/2020 at 10:57 AM
Published on Care Opinion at 11:00 AM

Dear The goodchild,

Thank you for your feedback on your experience at the Bunbury Emergency Department & Emergency Short Stay Unit (SSU). I hope you are recovering after your discharge and everything goes well with your follow up Cardiologist appointment.

Please accept my sincere apology that your blood test was lost and had to be repeated and that your discharge summary contained inaccurate information. We would really like to understand more about the specifics of your attendance so we can check if a clinical incident occurred, and if needed, to rectify your discharge information. If you are happy could you please contact our Customer Liaison Officer on 9722 1521 so we can look at the specifics of what occurred?

Your feedback on the lighting, noise & cleanliness of toileting facilities in the SSU, and staff communication has been referred to the Clinical Nurse Specialist team. We will be checking our processes immediately to ensure the toilets are clean each shift and as needed. We need to ensure the experience for all our patients is the best experience possible and I am sorry on this occasion, your experience was not as positive as it could have been. We would like to make changes based on your feedback both to improve communication and the patient experience immediately, and also to get input into the design of future redevelopments to the Emergency Department. I hope you are able and comfortable to reach out to our Customer Liaison Officer so we can follow up, get your input and provide feedback.

Kind Regards,

Dr. Adam Coulson

Director of Emergency Medicine.

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