This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Follow up Care by ALO

Posted By aquilakj34

"Follow up Care by ALO"

About: Bunbury Hospital

(as a carer),

I just wanted to put in feedback regarding the follow-up calls I receive after any member of my family visits ED or is admitted to Bunbury Regional Hospital. 

We have been discharged from a different hospital many times over the last 18 years and once you're home things get a bit quiet, no follow up until you attend clinic.

Life changes when you have a child with a life-threatening illness, you lose touch with friends, you stop getting invited to things and because we post so much about our lives on Social Media, there's very little support in the home even by phone calls these days. So it is really nice to receive that call from our BRHS ALOs asking us how our ED visit went, or time in the Paeds ward.

It's just nice to be able to vent and it really is a lovely feeling knowing that someone cares enough to call us and see how we're going. 

Usually my feedback is great, but sometimes I may be a little upset or need to vent a little.

So thank you for providing this service.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lucy Murphy, A/Operations Manager, Inland Hospitals, WA Country Health Services - South West 3 years ago
Lucy Murphy
A/Operations Manager, Inland Hospitals,
WA Country Health Services - South West

Submitted on 6/01/2021 at 1:54 PM
Published on Care Opinion at 1:55 PM

Dear aquilakj34,

Thank you so much for providing such lovely feedback on the Aboriginal Liaison service here at Bunbury Hospital. It is really good to hear that the follow up phone calls are appreciated and helpful. The ALO team are a key group within Bunbury Hospital and I will ensure that they receive your feedback. From time to time it is good to vent and we are privileged to have such a professional and caring ALO service here.

Kind Regards

Lucy Murphy

A/Director of Nursing and Midwifery Bunbury Hospital.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Lucy Murphy, A/Operations Manager, Inland Hospitals, WA Country Health Services - South West 3 years ago
Lucy Murphy
A/Operations Manager, Inland Hospitals,
WA Country Health Services - South West

Submitted on 5/02/2021 at 3:16 PM
Published on Care Opinion on 8/02/2021 at 10:02 AM

Dear aquilakj34,

I hope you and your family are safe and well.

If you are willing, our Communications team would like to hear from you to discuss your experience with our Aboriginal Liaison Officers in order to spread the word in the community about their helpful service. There is no pressure to do so, but should you wish to share more of your experience and how it has helped you and your family, please email wachs.comms@health.wa.gov.au with your preferred contact details.

Wishing you all the very best.

Lucy Murphy

A/Director of Nursing and Midwifery Bunbury Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by aquilakj34 (a carer)

Sure thing. I could use some support right now as my child is on the spectrum, has severed anxiety and is being forced to transfer to adult hospital.

Not getting the slow transition we were promised.

Response from Lucy Murphy, A/Operations Manager, Inland Hospitals, WA Country Health Services - South West 3 years ago
Lucy Murphy
A/Operations Manager, Inland Hospitals,
WA Country Health Services - South West

Submitted on 18/02/2021 at 3:19 PM
Published on Care Opinion at 4:28 PM

Dear aquilakj34,

If you would like to ring me on my mobile I will follow up with you to see what can be done to support you.

Mobile number: 0438 104 845

Kind Regards,

Lucy Murphy

A/Director of Nursing and Midwifery

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k