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Day procedure

Posted By columbajs65

"Day procedure"

About: Geraldton Hospital

(as a relative),

My spouse had a colonoscopy at Geraldton Regional Hospital recently and the staff that attended to us were just fantastic all the way through. They were professional, lovely, happy and calming, my spouse was very chatty on the way out. It was only a day procedure but it was top service in my opinion. I felt they couldn’t do enough. Every single person, from the lady at the desk, Pre-admission process and in the ward area. Spot on and on time.

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Responses

Response from Derek Fraser, Operations Manager Geraldton Hospital, WA Country Health Service 3 years ago
Derek Fraser
Operations Manager Geraldton Hospital,
WA Country Health Service

Submitted on 25/01/2021 at 7:06 PM
Published on Care Opinion on 27/01/2021 at 9:50 AM

picture of Derek Fraser

Dear columbajs65,

Thank you for sharing your health care experience on Care Opinion. I was delighted to read of the professional and compassionate person-centred care you received throughout your recent day procedure at Geraldton Hospital.

I am proud of our team who strive to ensure our patients, their loved ones and their carers are at the centre of everything we do. Their care demonstrates the WA Country Health Service values of compassion, quality, integrity and communication which are key to a great patient experience.

It will give me great pleasure to share your feedback with the team who really value positive stories like yours.

I hope your spouse is recovering well and thank you again for using Care Opinion.

Kind regards

Derek Fraser

Operations Manager

Geraldton Hospital

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