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Discharge planning

Posted By telescopiumfe98

"Discharge planning"

About: Sutherland Hospital / Critical Care Medicine

(as a relative),

My ex-spouse is quite ill with diabetes and spent a week in ICU whilst they tried to work out what was causing their various complaints, including high blood pressure, headaches etc.

After this, with no real answers, they were moved back to the ward. They had a shower and fell asleep in there. I believe not one doctor or nurse checked on them during this time.

They were then sent home, in my opinion, prematurely, with a discharge notice 14 pages long, but no discussion on what to expect or how to manage their abilities.

I believe there has been no support for their child who was there on a daily basis.

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Responses

Response from Vicki Weeden, General Manager, The Sutherland Hospital & Garrawarra Centre 3 years ago
Vicki Weeden
General Manager,
The Sutherland Hospital & Garrawarra Centre

Submitted on 27/01/2021 at 3:21 PM
Published on Care Opinion at 3:22 PM

picture of Vicki Weeden

Dear telescopiumfe98,

Thank you for taking the time to provide us with your feedback.

I was disappointed to read about your ex-spouse’s experience in the ward following transfer from the Intensive Care Unit (ICU) and offer my sincere apology for any distress caused as a result. I am also sorry that the discharge summary did not provide your ex-spouse with details on what to expect and how to manage going forward.

Should your ex-spouse want a review of the treatment they received, I ask that they contact Ms Valmai Ciccarello, Consumer Feedback Manager on 9540 8523 or by email at SESLHD-TSH-Consumerfeedback@health.nsw.gov.au. Of course, I completely respect both your wishes should you choose not to make contact.

Once again, thank you for telling us your story, as feedback from patients and families gives us the opportunity to identify areas for improvement.

With kind regards,

Vicki Weeden

General Manager

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