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The ridiculous waiting times

Posted By browserks37

"The ridiculous waiting times"

About: Fiona Stanley Hospital / Emergency Department

(as the patient),

Okay so I came into Fiona Stanley recently in the morning immense pain - also knowing I currently have a haemorrhagic ovarian cyst and have had 3 previous ones that have all needed emergency surgery. There I was in immense pain doing what my GP told me to do and I was still in the waiting area 3 hours later: no checking up on me.

I asked for Panadol and got turned away. I understand hospitals are busy but 3 hours is, in my opinion, ridiculous.

Fiona Stanely, I think maybe have a little more care and empathy for your patients instead of, what I believe was gossiping to each other in the triage area. In my opinion, this isn’t social hour, you can talk after work. I believe, your job is to literally help patients. 

Not happy. May as well be at home at least I can have medication to help the pain, and I feel, bleed out in peace. In my opinion - do better. 

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Responses

Response from Neil Doverty, Executive Director Fiona Stanley and Fremantle Hospitals Group, South Metropolitan Health Service 3 years ago
Neil Doverty
Executive Director Fiona Stanley and Fremantle Hospitals Group,
South Metropolitan Health Service

Submitted on 19/02/2021 at 11:48 AM
Published on Care Opinion at 12:03 PM

picture of Neil Doverty

Dear browserks37,

Thank you for feedback regarding your recent experience at the Emergency Department (ED) at Fiona Stanley Hospital. All EDs use the Australasian Triage Scale (ATS), which is a clinical tool used to establish the maximum waiting time for medical assessment and treatment of patients. The ATS categorises patients based on their clinical need. Wait times can extend out if there are patients arriving who have a more urgent need for clinical input, for example, require immediate life-saving treatment. In addition to this, surges in the number of patients presenting can also push out the length of time taken for a patient to receive further assessment and receive care. During very busy times nurses are allocated to the waiting room to review patients and are able to offer pain relief if this is required. I apologise that this did not occur for you on this occasion.

In order to help us better understand and improve on what occurred on the day that you presented I encourage you to contact the Patient and Family Liaison Service on 6152 4013 so that we can obtain your details and investigate further.

Kind regards,

Neil Doverty

Group Executive Director

Fiona Stanley Fremantle Hospitals Group

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