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"Beyond mad"

About: Bunbury Hospital / Emergency Department

(as a parent/guardian),

My child was diagnosed with life-threatening asthma a few weeks ago. They have had 6 emergency trips, 2 via ambulance from Donnybrook to Bunbury and 3 days in ICU.

My child recently had their second ambulance trip from Donnybrook to Bunbury and after 200mg hydrocortisone and 2 nebulizers, they decided my child was safe enough to transport to Bunbury.

When they arrived, they had mostly settled. We arrived not long after, we spoke with the doctor and who said they would be keeping my child overnight for observation. So we headed off to Perth to drop our other child off for school.

2 hours later we get a call from my child saying the hospital was kicking them out. I told my child to go upstairs to visit their sibling who was in another department.

Less than an hour later while upstairs, my child had another attack so they went back to emergency and, I understand, they refused to see my child and wouldn't even triage them.

My child was even told to wait outside, where, I believe they could have died alone without help. My child had 36 puffs of Ventolin and 8 of Atrovent trying to stay alive until relatives could get to them. Not once did any staff member help my child or check on them.

In my opinion, it was beyond disgusting to be 2 hours away and helpless knowing my child could potentially die right outside a major public hospital. I am beyond mad.

Responses

Response from Jeremy Higgins, A/Operations Manager Bunbury Hospital, WACHS South West 4 days ago
Jeremy Higgins
A/Operations Manager Bunbury Hospital,
WACHS South West
Submitted on 23/02/2021 at 10:54
Published on Care Opinion at 10:56


picture of Jeremy Higgins

Dear Superparentof7,

Thank you for taking the time to share your experience at the Bunbury Hospital Emergency Department. Firstly I would like to offer my sincere apology for the worry you and your family experienced when your child was discharged from the Emergency Department. Having an asthma attack can be a very frightening experience and I can only imagine how frightening this was for your child and how concerning this must have been for you, particularly as you were in Perth at the time.

I am pleased that the Director of Medical Services, the Nurse Manager and I have been able to meet with you and your child to understand first-hand what happened and to ensure that you have an ongoing plan of care in place and the support you need. Additionally I want to reassure you that a review of your child's care is being undertaken and any identified improvements will be actioned.

I hope we were able to reassure you that we have taken your concerns very seriously and that Bunbury Hospital is a safe place to attend if you or your family need emergency care. If at any time you need to speak with me, please called me on my mobile on 0438 062 341 or you can email me if you prefer at: jeremy.higgins@health.wa.gov.au

Yours sincerely

Jeremy Higgins

A/Operations Manager

Bunbury Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Superparentof7 (a parent/guardian)

I would sincerely like to thank Jeremy and the wonderful team at Bunbury hospital who not only met with us but listened and will be implementing changes. As I stated at that meeting up until the unfortunate incident their care through this trying time from emergency staff had been outstanding. Thank you once again for listening to us.

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