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"Bad experience"

About: Sydney / Sydney Eye Hospital / Outpatient Department (Eyes & General)

(as a service user),

A particular Dr who works under another Dr in the cornea clinic has, I felt, shown me and my spouse no sign of professionalism or duty of care towards patients. In my opinion, they are rude, aggressive, and not fully understanding what they are saying to patients. I am afraid they are working in the public sector, to be honest. As I saw them recently, I feel they demonstrate to be heartless, uncaring, and insensitive towards my difficulties and sufferings. Really difficult to understand how someone like this, has been selected to represent our medical services. I believe there are many great Dr and front lines professionals, in my opinion, this particular Dr certainly does not belong to this category.


Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital 12 hours ago
Pauline Rumma
Director, Clinical Services,
Sydney and Sydney Eye Hospital
Submitted on 26/02/2021 at 17:09
Published on Care Opinion at 17:43

Dear redyb88,

I am sorry to hear of your experience with a Dr who is currently working within the Cornea Clinic. Thank you for taking the time to write this. People who come to our service should be treated kindly, respectfully, and compassionately. There is no place for rudeness and I would very much like to get some detail so that we can make sure this doesn't happen again. I wonder if you could contact me via so that I can get the time and date of the visit and follow this up. I am very sorry that you had this experience and I would like to make sure we can avoid such occurrences in the future.

Thank you again for taking the time to give us your feedback. We appreciate this effort.

Kind regards

Dr Pauline Rumma

Director of Clinical Services

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