"Poor service"

Last year I was diagnosed with a problem and have been an outpatient since. A few weeks ago I had an apt to get the results of scan & blood test, due to COVID 19 this turned out to be a phone consultation. During the consultation, I asked some questions which the consultant replied that as a trainee, they would have to consult their colleagues and they would ring me back. I also asked for a copy of the tests to be sent to me, to date I have not heard back despite phoning a few weeks ago to remind them. The person on the phone said they would email the doctor to remind them.

Some of the other problems I have had over the year:

1.  I needed a new referral for blood tests, this took a number of phone calls, on one call I was told, we are a large organisation and that they could not get it right every time.

2. Before Christmas I phoned to get an apt with my consultant as I was suffering stomach pains. I was told I couldn’t have an apt but they would get them to phone me. 2 days later I got a call and was prescribed a very strong pain killer without an examination.

3. Early last year I had a scan and was sent a letter to get the results for a date which was almost 2 months after the scan, I phoned and asked what if the scan showed something that needed prompt attention. I was told that a doctor would have checked the scan and not to worry, but on the day of the apt, the doctor turned to me after reading the scan and said, you're worse. Obviously, in my opinion, nobody had checked the scan.

4. On the day I received a letter for this apt it was dated two days before, to say I had an appointment a day before that date.

There are other items I could mention but I don’t want to make it too long.