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I was very happy with my treatment and stay

Posted By giraffeyk95

"I was very happy with my treatment and stay"

About: Denmark Health Service / Acute Denmark Health Service / Emergency Department

(as a service user),

I was admitted with a sudden back injury unable to walk or sit. My experience from emergency to admission was great, the nurses, allied health and all other staff were exceptional, cheerful, competent and caring. I felt safe and well cared for.

My only complaint, and in the context of how good everything else was minor, is that by and large, in my opinion, the food was dreadful, and seemed not that healthy. There was always an option of salad, but 10 days or so of salad is unappealing. Also, sandwiches were always an option. However, I do not eat much bread as a rule. The cooked food when I ordered it was not good and often I could not eat more than a mouthful of it. I was lucky that my friends brought in food for me to eat. But I believe not everyone would have that support. Good nutrition and appetising food are important in recovery, although not as important as the staff caring for you.

Overall I was very happy with my treatment and stay at Denmark hospital and would like that to be noted.

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Responses

Response from Kylie Spencer, Director of Nursing/Health Service Manager, Denmark Hospital, WACHS GS 3 years ago
We are preparing to make a change
Kylie Spencer
Director of Nursing/Health Service Manager, Denmark Hospital,
WACHS GS

Oversee the running of Denmark and Plantagenet Hospitals

Submitted on 10/03/2021 at 3:01 PM
Published on Care Opinion at 3:18 PM

Dear giraffeyk95,

Thank you for taking the time to tell us about your experience of the Denmark Hospital. I am pleased to hear of the excellent clinical care you received and especially pleased that you recognised the positive and caring environment that we work hard to cultivate.

Thank you for providing feedback about the food. As you quite correctly note nutrition is extremely important in a hospital environment and we take it very seriously with regular review of both the nutritional content and variety on the menu. I wonder if you would consider contacting me, Kylie Spencer, directly so that we can work through your suggestions with our food service team. I can be contacted on 0437 837 086. I really look forward to hearing from you.

I hope that your recovery continues well.

Kylie Spencer

Director of Nursing

Denmark Hospital

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Response from Kylie Spencer, Director of Nursing/Health Service Manager, Denmark Hospital, WACHS GS 2 years ago
We have made a change
Kylie Spencer
Director of Nursing/Health Service Manager, Denmark Hospital,
WACHS GS

Oversee the running of Denmark and Plantagenet Hospitals

Submitted on 6/05/2021 at 11:51 AM
Published on Care Opinion at 12:28 PM

Dear giraffeyk95,

Thank you for taking the time to call me regarding your story. We had a good conversation regarding the Hospital's food. In the last 6 months, we have also had two audits of our food service and we are now implementing the recommendations of those audits which we believe will complement the feedback you have given us.

I hope you are now fully recovered.

With best wishes

Kylie Spencer

Clinical Nurse Manager

Denmark Hospital and Health Service

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