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"Emergency Care"

About: Geraldton Hospital / Emergency Department

(as a service user),

Just want to shout out the smooth and efficient operation of the Emergency Department at Geraldton Regional Hospital recently. 

When I rang the general practitioner I was given no other option than presenting to ED. I felt reluctant to do this because they are so busy and my complaint so minor.

There are so many characters involved in the simplest hospital interaction, it is impossible to name them all (naming any neglects so many), I admire the rapid triage work of David, gentle reception and IV insertion by Rachel and the Student nurse, polite information from Emily, transport from PSA staff, opportunistic screening by Kerrie.

The sense of relief at having no cardiac finding was not depleted or lack of serious consideration.

Many thanks to a great team.

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Responses

Response from Derek Fraser, Operations Manager Geraldton Hospital, WA Country Health Service 3 years ago
Derek Fraser
Operations Manager Geraldton Hospital,
WA Country Health Service
Submitted on 12/03/2021 at 12:26 PM
Published on Care Opinion at 12:28 PM


picture of Derek Fraser

Dear bravocc66,

Thank you for sharing your lovely compliment about the recent care you received at Geraldton Regional Hospital Emergency Department.

I will take great pleasure in passing your story on to the team at Geraldton Regional Hospital with a special mention to David, Rachel, Emily, the PSA’s and Student Nurses. It is wonderful to hear that our staff were able to provide you with the care you needed in a kind, compassionate, timely and thorough manner.

Thank you again for taking the time to share your feedback on Care Opinion, it is greatly appreciated and assists us in understanding what our patients really value.

I trust you are on the road to recovery.

Best wishes,

Derek Fraser

Operations Manager

Geraldton Hospital

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