I attended the outpatient department at POW for a mid-afternoon appointment for a fractured ankle. I arrived respectfully early however I was now waiting two and a half hours past my appointment time.
There has been no updates or communication from the staff who I feel all have now claimed it is out of their control and always like this.
I could not imagine how it is acceptable to always run this far behind schedule.
I feel it is completely disrespectful to treat patients this way without any communication.
I have now missed my schedule to take my children to after school activities.
If delays like this are common and acceptable to the staff of this clinic then I feel they should be communicated to the patients at the time of scheduling the appointment.
In my opinion, this is the poorest level of respect and service.
"Kept waiting over 2 hours past appointment time"
About: Prince of Wales Hospital / Campus Centre 2 - Adult Outpatient Department (AOPD) Prince of Wales Hospital Campus Centre 2 - Adult Outpatient Department (AOPD) Randwick 2031
Posted by melonje45 (as ),
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses
See more responses from Elizabeth Browne