Poor signage at the hospital in my opinion. I thought I was in a public space waiting for a family member who is visiting our relative in the hospital. I totally understand and appreciate the 2 visitors per patient rule so I was waiting outside ICU to greet my partner who was inside to discuss our relative's condition.
The ICU receptionist confronted me (I didn't even ask for entry) questioned if I work here. I told them no. They then told me I cannot be at the (public) lobby as it is part of the ward. I tried to apologise to say, I'm sorry I didn't know, where can I wait? I felt they kept interrupting me and just kept repeating that I can't be there and that I need to go.
Seriously? I had such a good experience when our relative was first treated in the acute care department before being transferred, but I feel this experience just changed our perception of St George Hospital.
"Unnecessary treatment whilst waiting"
About: St George Hospital / Intensive Care Services St George Hospital Intensive Care Services Kogarah 2217
Posted by julyfp68 (as ),
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses
See more responses from Paul Darcy