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"An infected hand following a cat bite"

About: Sutherland Hospital / Emergency Department Sydney / Sydney Eye Hospital / Emergency Department

(as the patient),

I was badly bitten by my cat while getting her flu vaccinations done at the vet. My hand immediately began reacting to the bite a few hours after it happened.

After two nights of visiting the doctors in Sutherland Shire Emergency Department (who were amazing) and some antibiotics, I received the  excellent advice to attend the Sydney Hospital Hand and Eye Emergency. They were fantastic.

I was referred to the  Hand Clinic, was checked out by the amazing staff there and referred for day surgery that afternoon. I was so lucky - I ended up being looked after by many terrific nurses and doctors who made sure I was comfortable at all times and understood what was going on.

All staff I encountered were positive, cheerful, professional people who anticipated my needs, nothing was too much to ask for. All treated me with the greatest respect and compassion, despite managing a busy workload in this intense and busy unit. They are amazing people.

Responses

Response from Carolyn Smith, Acting Director of Nursing, Nursing Services, (NUMs & After Hour Nurse Managers), Sydney and Sydney Eye Hospital 3 months ago
Carolyn Smith
Acting Director of Nursing, Nursing Services, (NUMs & After Hour Nurse Managers),
Sydney and Sydney Eye Hospital
Submitted on 31/03/2021 at 13:59
Published on Care Opinion at 14:47


Dear 2Kitties,

Thank you very much for taking the time to post your story on Care Opinion. The team within the Hand Unit, always aim to ensure high-quality patient care as well as a caring environment. It is great to read that you felt you were treated with the greatest respect and compassion. Your kind words will be passed on to all of the staff involved in your care and l am sure they will be pleased to hear your feedback.

I trust your hand is healing well and have a lovely Easter.

Kind regards

Carolyn

Acting Director of Nursing & Support Services

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Response from Vicki Weeden, General Manager, The Sutherland Hospital & Garrawarra Centre 3 months ago
Vicki Weeden
General Manager,
The Sutherland Hospital & Garrawarra Centre
Submitted on 06/04/2021 at 09:14
Published on Care Opinion at 09:24


picture of Vicki Weeden

Dear 2Kitties,

I was very pleased to hear that the staff at Sutherland Hospital Emergency Department provided you with excellent care when you presented after being bitten by your cat.

We are fortunate to have staff who are dedicated and passionate about providing clinical care of the highest quality to all our patients.

Thank you for sharing your story which I will forward to the Nurse Manager of ED to share with the staff.

With kind regards

Vicki Weeden

General Manager

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