"Excellent new customer service system"
About: Sydney / Sydney Eye Hospital / Outpatient Department (Eyes & General) Sydney / Sydney Eye Hospital Outpatient Department (Eyes & General) Sydney 2000
Posted by doradoqn87 (as ),
I have been a patient of Sydney Eye Hospital for more than 5 years. I feel because of the number of patients being seen at the hospital the length of time spent at the hospital for each appointment has usually been lengthy.
Recently I had a follow-up appointment scheduled for 1pm. I was advised that the Hospital was trialing a new customer service system and I felt the results were amazing. The same level of care was provided ... but I walked out the door at 1.45PM.
The person assisting me with my needs was supportive, knowledgeable, efficient and pleasant.
I would like to congratulate the entire team for this remarkable innovation to your systems. Well Done!