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"Excellent new customer service system"

About: Sydney / Sydney Eye Hospital / Outpatient Department (Eyes & General)

(as the patient),

I have been a patient of Sydney Eye Hospital for more than 5 years.  I feel because of the number of patients being seen at the hospital the length of time spent at the hospital for each appointment has usually been lengthy.

Recently I had a follow-up appointment scheduled for 1pm.  I was advised that the Hospital was trialing a new customer service system and I felt the results were amazing.  The same level of care was provided ... but I walked out the door at 1.45PM.

The person assisting me with my needs was supportive, knowledgeable, efficient and pleasant.

I would like to congratulate the entire team for this remarkable innovation to your systems.  Well Done!

Responses

Response from Jonathan Magill, Director of Nursing and Support Services, Nursing, Sydney Hospital/Sydney Eye Hospital 2 weeks ago
Jonathan Magill
Director of Nursing and Support Services, Nursing,
Sydney Hospital/Sydney Eye Hospital

Manages and leads the Nursing and Support Services

Submitted on 23/04/2021 at 08:48
Published on Care Opinion at 09:05


Dear doradoqn87,

It is heart-warming to hear that you felt you were supported through the customer service innovation and we thank you for taking the time to express this through Care Opinion. It will give me great pleasure to share this with the staff and team who provide this excellent service.

Take care and thank you again for your feedback.

Kind regards,

Jon

Director of Nursing and Support Services

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