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"My stay in ED and the care I received"

About: Prince of Wales Hospital / Emergency Department

(as a service user),

I had severe vertigo. The medical team at the POW hospital were very professional and investigated any possible causes. 

This story is mainly about the Occupational Therapist Ross.  He came and gave me a treatment for vertigo on the afternoon of the day I was admitted. He was absolutely delightful.  He was professional, knowledgeable and reassuring.  He gave me his pager number for a follow-up appointment after the weekend as I was still not vertigo free.

In that second treatment, my symptoms were resolved.  He was again extremely knowledgeable and professional. I believe he is passionate about his desire to help people and about his chosen profession. I believe he is an exemplary model of what an excellent health care person should aspire to.

I couldn't be happier with his treatment and service.  He even arranged a follow up to ensure my symptoms had resolved.

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Responses

Response from Elizabeth Browne, Director of Shared Clinical Services, Prince of Wales Hospital 2 years ago
Elizabeth Browne
Director of Shared Clinical Services,
Prince of Wales Hospital
Submitted on 14/05/2021 at 8:55 AM
Published on Care Opinion at 9:06 AM


picture of Elizabeth Browne

Dear whiskeyfh83,

Thank you for taking the time to write and acknowledge the professional, knowledgeable and reassuring care provided by Ross (Occupational Therapist) during your treatment at Prince Of Wales Hospital. We appreciate your kind words about Ross, in particular that he is an exemplary health care professional.

I will ensure that Ross receives your positive feedback. I thank you again and hope your symptoms of vertigo are completely resolved.

Regards,

Director of Operations, Shared Clinical Services

Elizabeth Browne

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