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"Cardiac rehab"

About: Albany Health Campus / Cardiac Room

(as a service user),

My doctor recommended I do cardiac rehabilitation after undergoing a triple bypass in Perth some months ago. A staff member at Albany Hospital rang a few days later to arrange a time and date to start. I feel it’s very reassuring that if needed during exercises, medical assistance is right on hand. I understand the eight-week program is tailored to meet your needs and includes cardio and strengthening exercises.

The staff were on the whole really great. I believe the only improvement to make the program more beneficial would be to have more consistency with the staff. For a period, the staff person was different each session. In my opinion, they didn’t seem very interested and nor did they offer any encouragement or discuss if anything needed to change. 

I definitely recommend this program.

Responses

Response from Joanne Clark, Allied Health Manager, WACHS Great Southern last month
We are preparing to make a change
Joanne Clark
Allied Health Manager,
WACHS Great Southern
Submitted on 13/05/2021 at 11:45
Published on Care Opinion at 12:04


picture of Joanne Clark

Dear puppiszy63,

Thank you for providing this feedback. We are pleased to hear you have found the cardiac rehabilitation program beneficial. I have spoken to the senior Physiotherapist who coordinates this program and at the time we did have some unexpected staff absences due to unplanned leave so I am sorry to hear the rotation of staff affected your continuity of care. The senior physiotherapist assures me that over the coming weeks, we will have a consistent team of physiotherapists working across this service to support our clients.

Once again, thank you for this valuable feedback and your insights. At the Albany Health Campus, we continue to strive to provide patient centered care and this feedback will help us amend our service model and support staff training and development to cater for community need and expectations.

I would welcome any further feedback or the opportunity to discuss your concerns. Please feel free to call me, Joanne Clark- Allied Health Coordinator, on 9892 2464.

With best wishes

Joanne Clark

Allied Health Coordinator

WACHS Great Southern

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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