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"Well cared for during and after my procedure"

About: Bentley Hospital / Day Surgery Unit

(as the patient),

I had a gastroscopy at Bentley and it was honestly the nicest hospital experience I've ever had. All the staff I interacted with were friendly, warm and welcoming from admission up until discharge. Service was efficient and timely, and I was not left feeling uneasy or wondering about my care. They give you ample time to ask questions, adequate directions and explanations whenever something was being done. Same for having the IV cannula put in, the entire process was painless. 

Anyone who is receiving this service from them have my vote of confidence that the staff will go above and beyond to see to your issues and make you feel as comfortable as possible. 

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Responses

Response from Lesley Bennett, Chief Executive, East Metropolitan Health Service 2 years ago
Lesley Bennett
Chief Executive,
East Metropolitan Health Service
Submitted on 12/05/2021 at 1:36 PM
Published on Care Opinion at 1:53 PM


picture of Lesley Bennett

Dear justapatient,

Thank you for sharing your wonderful story with us.

It is very pleasing to hear you had such a positive, welcoming experience.

Providing our patients with excellent care, attention and efficient service is something we strive to achieve for all our patients.

I have passed on your kind words to the staff of the Day Surgery Unit at Bentley Health Service.

I sincerely hope you are recovering well.

Kind Regards,

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

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