"Noise level and treatment"

Hi. I was recently at the Osbourne Park PathWest centre.

My child and I arrived at PathWest Osborne Park centre in the early afternoon, 3 people were in the waiting room and now we make 5. Then another 2 walked in. There were 3 chairs! 

There was only 1 collector working. I felt, how utterly ridiculous! I was here with my autistic child for a blood test then I had to go to the bank to organise an estate account regarding my partner who had died less than two weeks before.

I believe the collector there is not a particularly nice person and, in my opinion, certainly not kind. They had the radio blasting out loud rock music. I asked if it could be turned down. Their answer was, I’m not allowed to as it is to mask the sound in here, I believe pointing to the treatment room. 

This music was loud yelling noise at a level, in my opinion, quite annoying. I believe another service user even had a hard time hearing their phone call.

I believe the situation here is totally unreasonable and not fair. In my opinion, to have one person working is preposterous, who by the way was short tempered not helping matters. I believe, a person asked them what was the wait time, they answered, well I don’t know how am I to know, then told the person to wait outside until their turn as there were too many people inside. 

I believe this must be rectified immediately!