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Gastroscopy procedure

Posted By pictorjr37

"Gastroscopy procedure"

About: Collie Hospital / Surgery

(as the patient),

Recently, I attended Collie Hospital for a Gastroscopy procedure.

I felt all of the human things before going in... angst, anxiety, nervousness.  The process was quite seamless, however I found that communication from reception to the nurses could have been improved as there were just some little details that were missed.

In my opinion, the support and energy from the nurses in theatre at Collie Hospital was amazing! They made me feel very comfortable and safe. I was waiting for about 2 hours before my procedure and was overwhelmed with emotions. One of the nurses tended to me in a very caring manner. I do however wish that I was told the wait was going to be so long as I would have brought a book or something with me as time felt like it went forever and my anxiety continued to build.

The actual procedure itself went fantastically for me. I fell asleep rather quickly and was greeted warmly when I woke up. And the way I was taken care of after was just wonderful.  A really really sweet bunch of nurses that I was privileged to experience.

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Responses

Response from Barry Moroney, Director of Nursing, Wellington, Harvey Hospital, WACHS South West 2 years ago
Barry Moroney
Director of Nursing, Wellington, Harvey Hospital,
WACHS South West

Manage Collie, Donnybrook, and Harvey Hospitals

Submitted on 21/05/2021 at 1:12 PM
Published on Care Opinion at 1:22 PM

Dear pictorjr37,

Thank you for your lovely feedback regarding your recent procedure at Collie Hospital. The theatre team (like all our Collie Hospital staff) are a very committed and caring group, and they take great pride in ensuring that our patients feel comfortable and cared for.

I’m sorry that you had a wait prior to your procedure, occasionally some procedures take a little longer than anticipated and this can cause delays. I’m glad that one of the nurses was able to provide you with some support during this wait.

We are always looking for opportunities to improve our service to patients at Collie Hospital, and communication between areas is a high priority. If you wish, you can contact me on 0429 323 174 to discuss the details that were missed, so we can reduce the likelihood of this happening again.

Thanks again for acknowledging our wonderful staff at Collie Hospital.

Kind regards

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