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"Albany ED experience"

About: Albany Health Campus / Emergency Department

(as the patient),

Recently on the weekend, about mid-morning, l was admitted to the ED after having a bit of a moment and falling through my patio roof and hitting the bricks hard.

I cannot speak highly enough of all those that were involved in my care, l'm sorry that l cannot remember any of your names (except Tams) thanks Tamara, your driving was seamless.

The nurses I dealt with were brilliant and ensured that l stayed calm throughout what could’ve been a very stressful situation.

My doctor was amazing, l just wish l remembered your name but thank you.

I think Albany is lucky to have such a professional group of people looking out for us.

In my opinion, maybe if you have had a bad experience at the ED, I think you should check your attitude before blaming the people that I feel are doing their best to help you - just saying!

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Responses

Response from John Van Der Post, Director of Emergency Medicine, Emergency Department, Emergency Department, Albany Health Campus, WACHS Great Southern 2 years ago
John Van Der Post
Director of Emergency Medicine, Emergency Department, Emergency Department,
Albany Health Campus, WACHS Great Southern

Director of Emergency Medicine, Emergency Department

Submitted on 2/06/2021 at 12:13 PM
Published on Care Opinion at 1:06 PM


Dear pavokh78,

Thank you very much for your kind words, we really appreciate them. We believe that we are a pretty good team so it is great when others recognise that as well.

We do get some negative feedback from time to time but we see that sort of feedback as an opportunity to identify areas that we can improve so we encourage all our patients to provide feedback be it positive or negative.

Falling through a patio roof was a serious way to enter our emergency department so we hope you are recovering well.

Best wishes,

John Van Der Post

Director Emergency Medicine WACHS Great Southern

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