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ED department

Posted By leopardtn78

"ED department"

About: Royal North Shore Hospital / Emergency Department

(as the patient),

We arrived in the ED late one evening recently and were seen by a doctor several hrs later whilst others were being placed ahead of us. Bloods were taken but, I understand, were forgotten to be sent to the lab and several hours later we were still waiting to be told what the blood results were.

At the time of writing this we still did not have any results and still had to wait for a follow up doctors feedback.

Whilst previous experiences in the ED were much better experiences, we find this totally unacceptable.

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Responses

Response from Care Opinion Australia 2 years ago
Care Opinion Australia

Submitted on 28/06/2021 at 9:53 AM
Published on Care Opinion at 9:55 AM

This response is posted by Care Opinion on behalf of Northern Sydney Local Health District:

Dear leopardtn78,

Thank you for taking the time to share your experience about Royal North Shore Hospital.

I acknowledge the reasons that prompted you to write.

Please be assured that Northern Sydney Local Health District expects that all reviews and testing is completed quickly and appropriately when patients present to the emergency department for treatment. I apologise that this was not your experience and I regret that the communication from the medical team was below the hospital's standards.

We would welcome the opportunity to discuss this with you. Please contact the Patient and Family Experience Unit, Royal North Shore HospitaI at NSLHD-RNSHExperience@health.nsw.gov.au or on 9463 1600.

Thank you again for writing. Patient feedback is vital in ensuring our health services can better support those requiring treatment and care.

Yours sincerely,

Deb Willcox

Chief Executive

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