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"Toddler burnt in campfire"

About: Hedland Health Campus / Emergency Department Hedland Health Campus / Outpatients Patient Assisted Travel Scheme - WACHS Pilbara Perth Children's Hospital / Burns Day Treatment & OP - Clinic J Telehealth Service - WACHS Pilbara

(as a parent/guardian),

My toddler daughter was in a camp fire accident last year in Port Hedland. We went to Hedland Health Campus emergency department and we were then RFDS flown to Perth and admitted to the burns unit at PCH.

My daughter received third degree burns and spent almost 3 weeks in PCH burns unit and have since been back to the hospital for short stay admissions and day procedures. At one stage we were visiting the burns team daily for dressing changes. A year on, we do monthly Telehealth appointments with PCH burns team, physiotherapy at Hedland Health Campus and fly to Perth every 6 weeks for further treatment. All with the help of the Patient Assisted Travel Team.

We as a family could truly not have come this far and managed to still live in Port Hedland and kept it all together if it weren’t for each and every person that helps us in each service. Together they make this journey less stressful and more supported. 

The care at Hedland Health Campus was fantastic, they advocated for us and organised everything to get us to Perth. I felt the PCH staff were amazing, I was also 7 months pregnant at the time and they always made sure I was ok and looked after while also caring for my daughter around the clock. In my opinion, the burns team nurses and surgeons are nothing short of amazing. I truly don’t know how they do the job they do but I know we wouldn’t have got through any of this without them guiding us every step of the way.

The PATS girls in the Pilbara office are so incredibly helpful and it seems nothing is too much for them. I believe everyone working in Clinic J at PCH do everything to work around our travel and work to make sure my husband can be at appointments. In our experience, the communication between the two hospitals has always been fantastic, and whether we are in Perth or Port Hedland we always have a team at both hospitals checking up on our progress. I could never put into words how thankful I am for each and every person that has picked up our file and, I believe, helped us in every way they could. 

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Responses

Response from Louise Steedman, Operations Manager, East Pilbara, WA Country Health Service (WACHS) Pilbara 2 years ago
Louise Steedman
Operations Manager, East Pilbara,
WA Country Health Service (WACHS) Pilbara

Manages the operations of health services located in East Pilbara

Submitted on 7/07/2021 at 1:55 PM
Published on Care Opinion at 2:05 PM


Dear sculptoren89,

Thank you very much for taking the time to post about you and your family's experience with the multiple services here at Hedland Health Campus and also our Metro counterparts. We value feedback from our consumers as this helps us to change our practices if required.

We strive to achieve the best possible outcomes for patients and their families, often under very difficult and complex circumstances, so when we hear good news stories like yours it gives everyone a wee boost and brightens our day.

I will pass on your lovely words to all the staff here at the campus and we wish you all the best for your daughter's ongoing journey to recovery.

Warm Regards

Louise Steedman

East Pilbara Operations Manager

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Response from Jaan Turner, A/Nurse Co-Director – Surgery Division, Child and Adolescent Health Service - WA 2 years ago
Jaan Turner
A/Nurse Co-Director – Surgery Division,
Child and Adolescent Health Service - WA
Submitted on 14/07/2021 at 2:17 PM
Published on Care Opinion at 2:31 PM


Dear sculptoren89,

Thank you for writing to Care Opinion to share your positive experience at the Perth Children’s Hospital.

The Child and Adolescent Health Service is a values based organisation with Accountability, Excellence, Respect, Equity, Collaboration and Compassion being our core values. The staff at PCH are encouraged to live these values each and every day, and we are extremely happy to hear that our staff have gone above and beyond in supporting your family and making your experience with us less stressful.

We have passed your compliment onto our Burns team and nursing staff involved in your daughter’s care. Feedback such as yours is pivotal in encouraging and supporting our staff, so thank you for taking the time to let us know.

We hope your daughter is recovering well and wish you and your family all the best in the future.

Kind regards,

Jaan Turner

Acting Co-Director (Nursing)

Perth Children's Hospital | Child and Adolescent Health Service

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