This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Our brother's experience"

About: Geraldton Hospital / High Dependency/Intensive Care Geraldton Hospital / Palliative Care Services St John Ambulance WA

(as a relative),

Our brother/brother in law was taken to Geraldton Regional Hospital recently as a very ill man. It turned out he was suffering a blood infection with complications that led to multiple organ failure. Sadly he wasn't to survive his illness. 

Our experience of the hospital was one of complete and utmost care of our brother. Everyone that helped him did so with utter professionalism and empathy. We were there the whole time with him and there was never a moment that we were unsure as to what was happening. We felt that nobody was going to give up on his life. 

We wish to thank so many of the nurses and doctors that were part of his trial of life and ultimately his short palliative care. Nurses Alice, Ruth, Hannah, Ellen, Jasmine, Ainslie, Francesca, Dr Divine, Dr Ahmad, Dr Dan and one other doctor whom we sadly cannot remember his name but was amazing, and two nurses in the HDU whom we didn't catch their names! As well as the fantastic ambulance drivers. 

We felt everyone treated our brother with the utmost respect, we couldn't ask for better. We want them to all know how much we appreciated their care. We are obviously devastated at the outcome but we knew that our brother was warm, clean and cared for at the time of his passing and that means everything to us. Thank you to everyone involved. xxx


Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Derek Fraser, Operations Manager Geraldton Hospital, WA Country Health Service 2 years ago
Derek Fraser
Operations Manager Geraldton Hospital,
WA Country Health Service
Submitted on 20/07/2021 at 2:58 PM
Published on Care Opinion at 3:11 PM


picture of Derek Fraser

Dear scoreboardrt55,

Please accept my heartfelt condolences for the loss of your brother/brother in law and thank you for taking the time to share your experience at Geraldton Hospital. It is never easy to lose a loved one and it is clear from your feedback that the dedicated health professionals you have thanked provided compassionate care in partnership with your loved one and family at such a difficult time. It is invaluable for our staff to receive feedback of families’ experiences and it is my pleasure to pass your appreciation on to the team.

For health professionals, it is a privilege to spend time caring for people at the end of their life and I am very proud of the staff who, time and again, deliver care that is comforting for both the patient and their family. Your story demonstrates how important it is for health services to appreciate that kindness and empathy are the greatest gifts we can share with all our patients and their families.

Thank you again for sharing your story. I sincerely wish you and your family all the best for the future.

Kind regards

Derek Fraser

Operations Manager Geraldton Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k