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"Fabulous care offered by doctors at the Prince of Wales Hospital, Randwick"

About: Prince of Wales Hospital / Emergency Department

(as a relative),

To whom it may concern,

I am writing to pass on my utmost gratitude and appreciation the outstanding staff who have made my mother feel comfortable and at ease during her visit to the emergency department.

Dr Michael and Dr David made it their priority to ensure a frail, apprehensive, vulnerable and anxious 80-year-old woman, presenting to the emergency department with breathing difficulties, felt comfortable, at ease, heard and cared for in her predicament.

Both Dr Michael and Dr David's care for my mother, their compassion and humanity were second to none and, I feel, must be applauded.

I would appreciate if you could please pass this information onto each of them as well as to their superiors.

I would also like to mention the wonderful nurses, Katherine and Alex, who cared for my mother. Both took a great deal of time and energy to clearly explain my mother’s situation to her, allowing her the time she needed to comprehend her situation. Again, I ask that you please pass on my gratitude to Katherine and Alex as well as to their superiors.

Sincerely,

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Responses

Response from Justin O'Hare, Co-Director CCVH Program, CCVH, Prince of Wales Hospital 2 years ago
Justin O'Hare
Co-Director CCVH Program, CCVH,
Prince of Wales Hospital

Nurse Manager

Submitted on 20/07/2021 at 8:46 AM
Published on Care Opinion at 8:58 AM


Dear yankeekg93,

Thank you for your wonderful feedback for both the medical and nursing staff at Prince of Wales Hospital Emergency Department.

It is heartwarming to see that your mother felt comfortable, at ease, heard and cared for during a very challenging time and that the compassion and humanity from all the staff in the department was made evident.

Your lovely words have been forwarded to all involved and also senior management. Wishing the best for both your mother and yourself.

Kind regards,

Justin O'Hare

A/Co-Director of Nursing and Operations

ESCM, POWH

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by yankeekg93 (a relative)

Dear Justin,

Thanks very much for your response. I'm pleased to hear that these wonderful staff will hear this positive feedback.

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