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"Amazing nursing care"

About: West Perth Child Development Service (Rheola St), Central Immunisation Clinic

(as a parent/guardian),

I would like to acknowledge Antonello (hope name spelt correctly) who is a vaccination nurse at the Central Immunisation Clinic at Rheola Street.

Having experienced a few different nurses at the clinic who I felt were not as helpful, it was refreshing to have Antonello who has a wonderful approach and, in my experience, goes above and beyond with needle-phobic children.

I have taken my two children to her a number of times. She is very calm, understands the fears children have and never pressurises them. Even when she is under pressure herself with clinic time, she recently took nearly an hour to talk to my daughter, ease her fears (while she was crying and shaking with severe anxiety) to the stage where the injection was successfully done. This is why I specifically ask for Antonello when I make appointments. Working in health myself, I feel it is important to recognise staff and Antonello is a great asset to the clinic team.

Responses

Response from Anne-Marie McHugh, A/Nurse Co-Director, Community Health, Child and Adolescent Health Service 3 months ago
Anne-Marie McHugh
A/Nurse Co-Director, Community Health,
Child and Adolescent Health Service
Submitted on 14/07/2021 at 14:30
Published on Care Opinion at 14:33


Dear authenticpf56,

Thank you very much for taking the time to share your wonderful feedback about your experience at the Central Immunisation Clinic in West Perth. We strive to work to the Child and Adolescent Health Service values which include compassion and excellence so Antonella will be delighted that you have taken the time to acknowledge the great service and caring approach that she provides to our clients and families.

We will share with the team how valued this approach was in reassuring children and their families.

Thank you once again and I will ensure that the feedback is forwarded to Antonella and her line manager for acknowledgement.

Kind regards,

Anne-Marie McHugh

A/Nurse Co-Director - Community Health

Child and Adolescent Health Service

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