"Excellent care received"

Dear Amazing care,

Thank you very much for taking the time to tell us about your mother's recent experience in the Acute Ward. I am very pleased to hear that your mother is slowly regaining her strength.

Our staff take our organisation's values of Care, Accountability, Respect and Excellence very seriously so it is very pleasing to hear that you felt the staff displayed these values through their work while looking after your mother.

It is pleasing to hear that the staff including the Dr, effectively communicated what was happening with your mother, and that your family and your mother were included in the decision making process regarding your mother's care.

I am glad to hear that the staff also cared for your emotional needs as a family, as seeing a loved one unwell can be very distressing.

Our Catering and Domestic team pride themselves on the food they provide, so I will make sure your praise is passed on to them.

I will also make sure that your thanks and praise is passed on to the Acute staff and Dr Tobi.

Kind regards,

Megan Simmonds

Acute Nurse Unit Manager

Dear Amazing Care,

Thank you for your kind words regarding the care your mother received while she was an inpatient at Kerang District Health.

From an organisation point of view, it is very satisfying to receive such positive feedback about our staff and the care your mother received.

Kind regards,

Robert