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"Hospital COVID Lockdown"

About: St George Hospital / 7A Oncology

(as a parent/guardian),

I am in my 80s and I am effectively locked down at home with the exception of a weekly visit to the grocer. I had my first Covid vaccination at St George Hospital earlier this month.

I have two children who are both grown adults. One is intellectually and physically handicapped as a result of severe and ongoing epilepsy since adolescence.

Their other parent is about six years into a diagnosis of Alzheimer’s.

My other adult child lives with and is full-time carer for both their physically handicapped brother and their parent with Alzheimer's. They live near St George Hospital.

They also are effectively locked down at home except for groceries shopping. None of us socialises with anyone at the present time.

A few months ago, my physically handicapped son collapsed and was admitted to St George Hospital; he was subsequently diagnosed with Stage 4 colon cancer which has also spread to his liver; we are advised that my son's condition is terminal and—given all the circumstances, that aggressive treatment appeared not appropriate—that my son may only have months to live.

Their sibling/carer now tells me that the hospital has sought permission to give my son a blood transfusion for the purpose of improving his oxygen level. Now, I’m not a medico, but if you can’t administer sufficient supplementary oxygen via a mask, that sounds like a serious degradation of lung capacity to me.

My son has, for the past nine weeks, effectively been “in limbo” in the 7A Oncology Ward at St George Hospital waiting on the NDIS to provide the mechanics for him to be able to spend his remaining time at home. But, with this latest development, I now wonder how practicable that possibility may be.

Our concern now is that we have not been able to see my son for the past two weeks, to provide him with emotional support at this time, and we are now greatly concerned that he may pass without us being able to be with him at that time.

We understand what the total lockdown of the hospital is all about, to reduce to an absolute minimum the risk of COVID being introduced thereto but, ironically, in my opinion, we believe that the likes of us provide a lesser risk of introducing COVID to the hospital than do the hospital’s own staff who are younger and, I believe, likely will be still socialising to some extent.

Additionally, as many people are attending the hospital every Wednesday for COVID vaccinations, and I believe any one of them could bring COVID with them, we would ask why low-risk visitors such as we—for terminally ill patients—could not be so vetted that they could still visit?

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Responses

Response from Paul Darcy, General Manager, St George Hospital 2 years ago
Paul Darcy
General Manager,
St George Hospital

General Manager of St George Hospital

Submitted on 16/07/2021 at 1:58 PM
Published on Care Opinion at 1:58 PM


Dear hotelnj89,

Thank you for taking the time to write during what must be a very distressing time for you and your family.

I am sorry to hear of your circumstances and would like to advise that due to the current COVID crisis and NSW health being on red alert, St George Hospital has had to implement strict visitor guidelines to keep our staff, patients and patients' families safe.

However, staff are advised to assess every situation on a case by case basis, especially for our palliative patients and their relatives.

I encourage you to please make contact with the 7A Nurse Unit Manager or Patient Experience Manager on 9113 2687 to discuss your case.

Kind Regards,

Paul

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Update posted by hotelnj89 (a parent/guardian)

Following receipt of my further (Friday, 16 July) email submission regarding the St George Hospital lockdown (copied to the patient experience manager), the Ward 7A Oncology manager late that afternoon notified me that I could have a one-off visit on Sunday (18th), and that the matter would be further reviewed on Monday.

The hospital’s case is that there are other terminally ill persons in the hospital and they too have not been allowed any visitors. They suggest that such a ban on visiting the hospital is also a protection for those would-be visitors; indeed, at over 80 years of age, I need to contract COVID like I need a hole in the head, and there is no way I would ever knowingly expose myself to such risk, however, Ben is, apparently, imminently terminally ill (weeks if not only days, has been the suggestion), and Ben has just experienced 17 days without a visit from any family member. Indeed, had I not made my initial submission, I believe he would likely still be without visitors. Ben is 48 years of age but he is intellectually handicapped, effectively still a child, and I feel devastated that he must have been thinking that we had all abandoned him during that 17-day no-contact period!

Unfortunately, in Ben’s present condition it is not even practicable to attempt to have a conversation with him on the phone—regardless, I would rather hold his hand.

I accept that I feel a heavy-handed risk management strategy is currently unavoidable, but still, I believe every case should be considered on its merits and, given all the circumstances, and weighing the risks involved, in this particular case, to not allow me, his father, to also visit him daily, is cruel and borders on being unconscionable in my belief.

And I quote Paul Darcy, General Manager, St George Hospital, who, on Friday 16, in his response to my submission to Care Opinion Australia, noted “staff are advised to assess every situation on a case-by-case basis, especially for our palliative patients and their relatives".

I started drafting this email on Saturday, after receiving the hospital’s advice that I could now have a one-off visit on Sunday (18th). I have now had that visit—his sibling and I spent ~10 hours with Ben that day, until midnight—and I now await the hospital’s review of my status as an additional “designated visitor".

Now, I’ve already experienced one such life-ending experience at the Calvary Hospital Kogarah, over 10 years ago, when my second partner died as the end result of Lewy Body dementia; I know how comforting it was for me and, hopefully for her, that, at that time, the family was able to visit during her final five days.

In Ben’s case, there are only three immediate family members, his two parents and his brother.

Which brings me back to my one-off visit on Sunday with my son. After not seeing him for 21 days, I was shocked to see that Ben’s condition had deteriorated so greatly. Although Ben could squeeze my hand, he could not otherwise communicate. Indeed, I sensed that that period where it may only be days before he passes, was upon us.

I would question the hospital’s decision to, so heavy-handedly, cut off all visits to even those patients who are imminently terminally ill, without any advice I believe, as to how we may have been able to work around such a general ban on visitors, the end result of which was that Ben had no visitors at all for 17 days (21 days from me), when, earlier during that time when he was better, it would have been of continuing comfort to him—and us—had we been able to afford him such ongoing support. I simply cannot comprehend what must have been going through my child’s mind during that initial 17 days of no visits.

Further, I understand in-patient deaths at St George Hospital average four per month, that is, over any 30-day period, there may be four in-patients in or approaching the near-to-death state. Let’s allow that each of those patients may have four immediate family members, for a total of 16 persons. How could the allowance of continuing visiting rights to such a number of, I feel, suitably vetted family members possibly increase the risk—particularly those of a father to his dying son?

I believe the bureaucratic decision making involved in deciding visitation rights for such near-to-death patients is, I feel, unconscionable.

Regards.

Postscript:
Ben died at 10:00 the following morning, Monday, 19 July—no one from his family was there to hold his hand at the time. Again, the bureaucratic decisions made with respect to visitation rights for such near-to-death patients is, I feel, utterly unconscionable. Paradoxically, the hospital could not have been more considerate of visits by all members of Ben’s immediate family after Ben died.

Response from Paul Darcy, General Manager, St George Hospital 2 years ago
Paul Darcy
General Manager,
St George Hospital

General Manager of St George Hospital

Submitted on 23/07/2021 at 5:38 PM
Published on Care Opinion on 26/07/2021 at 9:17 AM


Dear hotelnj89,

I wish to extend my sincere condolences to you and your family.

I am saddened to read about the poor experience you have had with the hospital and on behalf of the hospital apologise for any distress that we may have contributed to or caused, this was certainly not our intention.

Unfortunately, due to the ongoing COVID situation we face incredibly tough decisions on a daily basis. However, we do always attempt to be compassionate and understanding when making these decisions.

The hospital will be in contact to have further conversation with you regarding your experience.

Kind Regards,

Paul

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