Every 4 weeks, for the past several months, my elderly parent has been attending L.Rigby Centre at BCH Wonthaggi, for their life-saving blood transfusions.
The nursing and clerical staff we dealt with at this centre are absolutely wonderful in their dedication to their jobs and personal patient care. Prior to each scheduled blood transfusion, it is essential for my parent's pathology to be done. This has been arranged as a home collection pathology on the day before transfusion, to allow cross-matching and my parent's HB reading to determine the correct blood type and quantity of units required, for optimal time management and ease of processing patients at the centre.
Unfortunately, despite all attempts by the nursing staff to schedule and reconfirm this procedure prior to the booking, I believe the BCH pathology department 'forgot' to attend - not once but twice, which has prompted me to raise this issue.
Not only does the failure of the system put extra unnecessary pressure on the nursing staff I believe, to halt transfusion procedures whilst waiting for pathology to do cross-matching and HB status on the morning of the scheduled transfusion, I feel it is also very taxing & stressful on an elderly person to be forgotten and expected to sit the extra time at the facility, where they are understandably anxious to be away from the comforts of their home and family.
Although extremely grateful for the service this facility provides my parent, I would like to see an improvement in the method of pathology collection that clearly is the only downfall and a disconnection in the otherwise fantastic service my parent receives.
"Awareness of disconnection in a vital service"
About: Monash Pathology Monash Pathology Clayton 3168 Wonthaggi Hospital / Integrated Care Centre (L.Rigby Centre) Wonthaggi Hospital Integrated Care Centre (L.Rigby Centre) Wonthaggi 3995
Posted by falconwq77 (as ),
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