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"Frustrated with lack of assistance and follow-up"

About: Warren Hospital / Radiology Department

(as a service user),

Feeling very frustrated after making a timely call (within a short period of time from when I received the referral form from the GP) to book an extra antenatal ultrasound for within the week so results would be back to my GP for next appointment, to be told by administration to email through request and they would check with sonographer and call back. Was not called back, 2 working days later called again to be told the same - likely can happen this week but need to check with sonographer. Called back to be told booked out and no appointments until the Friday (need it done before then).

I feel I should have been informed when originally called the department that it is unlikely a scan could occur within a week, as then I would have booked for another hospital and travelled there to ensure it occurred within the timeline.

This left me worried as I already require an extra ultrasound and frustrated that I had to follow up a number of times. 

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Response from Justine Kelly, Acting District Manager, Warren 4 months ago
Justine Kelly
Acting District Manager,
Submitted on 22/07/2021 at 18:06
Published on Care Opinion on 23/07/2021 at 09:01

Dear Patient91,

Thank you for taking the time to provide feedback regarding communication and access to ultrasonography. Our team strives to provide the best possible care and I am very sorry to hear this was not your experience. Pregnancy can be an anxious time and we hope to make this journey as smooth as possible with good communication in a caring environment.

I would like the opportunity to talk with you further so that I can investigate and prevent this experience from happening to others. I invite you to contact me on 0427 901 242.

My name is Justine Kelly and I am the current District Manager for Warren Health District.

Kind Regards,

Justine Kelly | Acting District Manager - Warren

T: 9772 5100 M: 0427 901 242

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