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Care Opinion

More than 5hours wait in ED

Posted By peppertf45

"More than 5hours wait in ED"

About: Joondalup Health Campus / Emergency Department

(as the patient),


Waiting Time

Waiting time


Staff skills

Staff skills


Treatment

Treatment

I had surgery last week and it was all stapled up. It started to ooze pus so I thought it was infected. Waited more than 5 hours to be admitted and have someone take a look at it... just look at it?! I believe it takes less than a minute to decide something for my infected wound. Why isn't there a designated doctor roaming in ED just to look at simple cases? I feel the triage staff are clueless and not trained in my opinion. What happened to the 4 hour rule? Surely I believe, you do not achieve 90% target to this rule.

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Responses

Response from Holly Landers, Acting Deputy Director of Clinical Services, JHC 2 years ago
Holly Landers
Acting Deputy Director of Clinical Services,
JHC

Submitted on 3/08/2021 at 4:49 PM
Published on Care Opinion at 4:58 PM

Dear peppertf45,

Thank you for providing your feedback on Care Opinion and giving us the opportunity to read and reflect on your experience. As a hospital dedicated to providing a high standard of emergency care, we are sorry to read of the concerns you have raised regarding your care whilst attending the Joondalup Health Campus (JHC) Emergency Department (ED).

When arriving in ED, all patients are assessed by experienced senior Emergency nurses using the Australasian Triage Scale (ATS) which is an assessment of clinical acuity. The ATS aims to ensure that patients are treated in order of their clinical urgency which refers to the need for time-critical intervention. Patients are seen according to the clinical severity of their presentation and therefore some patients will be seen sooner after their arrival than others due to their presenting condition.

Once triaged, patients then wait for an available location within the ED that best suits their clinical needs. The length of time a patient may wait does vary depending on clinical acuity, the area within the ED the patient is allocated to and the current demands on that area. The wait time for non-life-threatening situations will vary depending on the acuity and volume of patients in the department.

The JHC ED strive to meet the WA Emergency Access Target which requires that 90% of all patients presenting to a public hospital emergency department will be seen and admitted, transferred or discharged within 4 hours. Depending on the number of presentations to ED on a given day, including ambulance presentations, and the clinical acuity of those presentations, this target is often difficult to achieve.

The JHC ED team is committed to safe, quality care for patients in our ever-growing community and consumer feedback is an important part of this process. If you would like to discuss the specific concerns of your ED presentation further, please do not hesitate to contact the JHC Consumer Liaison team on 08 9400 9672 or consumerliaison.jhc@ramsayhealth.com.au. Thank you again for taking the trouble to contact us through Care Opinion.

Please accept our best wishes for your continued good health.

Yours sincerely

Holly Landers

Acting Deputy Director of Clinical Services

Joondalup Health Campus

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