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"Poor doctor care in ED"

About: Esperance Health Campus / Emergency Department

(as a parent/guardian),

I took my child to ED with a tooth abscess that they had previously had antibiotics for, but it hasn’t gone away and the pain had returned, once we got in the dr whom I did not get the name of, came over and looked in my child's mouth. They picked at the abscess with a tongue depressor and explained that antibiotics aren’t good to keep giving them. I told the doctor I agreed and explained my child was booked in to have the tooth removed but it wasn’t for another few days, so wanted to make sure that they wouldn’t get unwell from it. The doctor said they have seen abscesses a lot worse and didn’t think my child's one would cause any ill effect. They then walked away and I didn’t speak to them again, the nurse asked them what they wanted done. The nurse then brought over antibiotics and a script.

I left with more questions than answers. I didn’t go there to get medication and thrown out the door, I wanted to know what to do for my child until we could go to the dentist. The nurse that saw us was very polite and helpful and I thank her for her time and the courtesy she showed us.  

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Responses

Response from Peter Tredinnick, Executive Director, Regional Office, WACHS Goldfields 2 years ago
Peter Tredinnick
Executive Director, Regional Office,
WACHS Goldfields

Executive Director WACHS Goldfields

Submitted on 20/08/2021 at 5:19 PM
Published on Care Opinion on 23/08/2021 at 8:56 AM


picture of Peter Tredinnick

Dear andromedatj76,

Thank you for your feedback about your recent experience as a parent of a patient attending our Esperance Hospital Emergency Department.

It is always distressing when the need arises to seek medical care for our children and I apologise that you felt that you left with more questions than answers.

It does appear that information you were provided could have been confusing and not explained in a clear manner.

I would really appreciate the opportunity to have your child’s care reviewed, and would appreciate if you could please contact Mr Deryck Lykke, Operations Manager at the Esperance Hospital. Deryck will be able to arrange a thorough review of your child’s care and can be contacted on 08 9079 8154 or via email at Deryck.Lykke@health.wa.gov.au.

It is heartening to know that the nursing care provided to you and your child was of a high standard.

Thank you for taking the time to share your experience with us, your feedback allows us to look at ways to continually improve our services and our patient’s experiences.

I hope your child is recovering well and that we hear from you soon.

Kind Regards,

Peter Tredinnick
Regional Director
WACHS Goldfields

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