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"Experience with surgery"

About: Bunbury Hospital / Surgical Ward

(as the patient),

The lack of care and compassion was so frightening I wanted to get up and run out of the hospital just prior to my operation. In my experience, the atmosphere in theatre was so toxic, unfriendly and not one word of reassurance was given to me. In my opinion, there was definitely something wrong within the staff who I saw, who seemed extremely unhappy and almost aggressive. I felt post-operative care also left a lot to be desired. I even had to carry my own heavy bag on being discharged after having a total hysterectomy the previous day. I am a woman aged over 60 yrs.  The night staff and the young man who wheeled me out to the car park were the only ones who showed any care. Mind you, I had to ask for a wheelchair.                         

This experience was in complete contrast to the treatment I received at the same hospital  2-3yrs before under similar circumstances when I felt well cared for. I fear for our community who may, and I feel sure they will, experience the same treatment. I will do my utmost to be treated at a different hospital after my experience, but I may not have that choice.


Response from Shane Bolton, Regional Manager Infrastructure & Support Services, WACHS South West 2 months ago
Shane Bolton
Regional Manager Infrastructure & Support Services,
WACHS South West
Submitted on 16/08/2021 at 18:22
Published on Care Opinion on 17/08/2021 at 08:53

picture of Shane Bolton

Dear 1Timtam,

Thank you for writing to us about your experience and I am sorry it has not been a positive one for you this time. We would very much like to understand more about what happened so we can improve into the future. Could you please make contact with me on 9722 1421 so we can talk about your experience in more detail?

I look forward to hearing from you.

Kind Regards,

Shane Bolton

A/Operations Manager

Bunbury Hospital

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Response from Director Bunbury Hospital, WA Country Health Service (WACHS) 2 months ago
Submitted on 17/08/2021 at 18:43
Published on Care Opinion on 18/08/2021 at 08:50

Dear 1Timtam,

Having read your story I would like to sincerely apologise that you felt that you were in a toxic and unsafe environment whilst you were admitted to our surgical unit for your procedure. Bunbury Hospital strives to deliver kind and compassionate care and I am sorry that we have not met your, or my, expectations on this occasion.

So we may learn from your experience, I would like to urge you to contact Shane Bolton on the contact number provided so that we could arrange to discuss your concerns further or alternatively you may contact myself on 9722 1484.

We look forward from hearing from you.

Best wishes,

Jeff Calver

Director Bunbury Hospital

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