This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Rude phone receptionist

Posted By aurigart36

"Rude phone receptionist"

About: Sale Hospital

(as a relative),

I phoned to be put through to the ward my family member was in recently one morning. I first asked the receptionist a couple of questions before putting me through and I believe they sighed heavily at my questions and then before putting my call through said, as I recalled, oh god here we go.

It was so rude and if that’s is how your staff regularly speak to people I feel it’s disgraceful.

More about:
Tags added by staff members:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Rebecca Gunning, Manager Executive Services, Central Gippsland Health 2 years ago
Rebecca Gunning
Manager Executive Services,
Central Gippsland Health

Submitted on 19/08/2021 at 2:07 PM
Published on Care Opinion on 23/08/2021 at 11:24 AM

picture of Rebecca Gunning

Dear aurigart36,

My name is Rebecca and I am the Manager of Executive Services at Central Gippsland Health.

I appreciate that you have taken the time to tell us your story. Our intention is to provide excellent service for every patient, client and family member that interacts with our service – whether in person or by phone – and I am very sorry that this was not your experience.

Feedback from our patients and clients is important to us because it helps us improve. Sharing your story with our reception staff will help us to reflect on what we do, and how we do it so that we can serve you better next time.

If you would like to talk more about your experience, you are most welcome to contact me at rebecca.gunning@cghs.com.au or on (03) 5143 8319.

I hope that your family member is recovering from their time in hospital and offer you my thanks again for sharing your experience with us.

Kind Regards,

Rebecca Gunning

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k