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Oculo-plastics appointment

Posted By squathn33

"Oculo-plastics appointment"

About: Sydney / Sydney Eye Hospital / Outpatient Department (Eyes & General)

(as the patient),

Based on my experience, the hospital gives no medical reports or any paperwork regarding the visit. I believe they had no records of my previous visits to the eye hospital and it made it very tedious and difficult to go back through my own calendar and explain.

I would advise making patients that are seen have a record on file there and relevant paperwork given on discharge.

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Responses

Response from Jonathan Magill, Director of Nursing and Support Services, Nursing, Sydney Hospital/Sydney Eye Hospital 2 years ago
Jonathan Magill
Director of Nursing and Support Services, Nursing,
Sydney Hospital/Sydney Eye Hospital

Manages and leads the Nursing and Support Services

Submitted on 27/08/2021 at 3:18 PM
Published on Care Opinion at 3:33 PM

Dear squathn33,

Thank you for your feedback. I apologise that your visits on this occasion was made tedious through the difficulty of finding your medical records.

I assure you all patients have a medical record (either electronic or paper based) for each visit or admission to the hospital. If attending an outpatient’s clinic, a patient’s referring doctor or optometrist will receive a discharge letter once treatment has been completed. All patients who stay in hospital for care receive the relevant discharge information to assist them with their recovery and follow up care.

If you require a discharge summary of your care please contact us on SESLHD-SSEHExecutiveServices@health.nsw.gov.au and we will assist you.

Kind regards

Jon

Director of Nursing and Support Services

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