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"Osborne Park Hospital"

About: Osborne Park Hospital / Geriatric medicine Osborne Park Hospital / Rehabilitation

(as a carer),

I would just like to feed back my delight with the services and staff at Osborne Park Hospital.

I have just started taking my Dad to Osborne Park Hospital this year for Gerontology services, which led to physio, nutritionist, speech pathology and upcoming incontinence service.

Firstly, I found the parking available is fantastic. Free and lots of bays, especially disabled bays. In my experience, when you are caring for someone who is elderly, very frail and in a wheelchair, easy access to parking is very important. It is also so close to the facility and when the weather is bad I feel this is especially important.

Our appointments have always been right on time. I can’t say enough about the staff – I feel they are so friendly, polite, knowledgeable and caring. It’s like they actually care about the job that they are doing haha – wonderful.

He had his first appointment with a Gerontologist, she took so much time with him and then arranged other appointments with other specialists e.g. physio, nutritionist, speech pathologist and incontinence specialist. I had mentioned that it was hard to get Dad to appointments at the current facility where he was going for these services because of traffic and parking issues and she pretty much took it from there. Osborne Park Hospital is also much closer to his home.

I know that customer feedback is usually of a negative nature, but I just wanted to take the time to give recognition to all the positives and honestly, we haven’t had any negative experiences.

I hope this feedback can be passed onto the staff in some way.

decembermz77

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Responses

Response from Janet Zagari, Executive Director, Sir Charles Gairdner Osborne Park Health Care Group 2 months ago
Janet Zagari
Executive Director,
Sir Charles Gairdner Osborne Park Health Care Group
Submitted on 21/09/2021 at 16:02
Published on Care Opinion at 16:10


picture of Janet Zagari

Dear decembermz77,

Thank you for your very appreciative feedback about the accessibility of parking, timely appointments and caring and knowledgeable staff.

I am especially pleased to hear that the Gerontologist Services provided a thorough assessment of your Dad’s needs and referred him to all the specialist services that he requires. This is a great example of the holistic and person-centred approach to service planning and delivery, that all patients deserve.

Our clinicians strive to provide exemplary services and it will be gratifying for the gerontology clinicians to receive such a glowing testimony.

I feel very proud of the clinicians who inspired you to take the time to share your and your Dad’s experiences.

Thank you once again.

Janet

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