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Appalling level of care

Posted By jackpotnm98

"Appalling level of care"

About: Fiona Stanley Hospital

(as a relative),

I don't know whether it was because my spouse is of indigenous heritage or just old and frail. But to sustain a broken arm and lacerations in this place after a fall on the premises and then be discharged (bullied in my opinion) to the point of discharge with serious health problems and 48 hours after sustaining the injury, is something that I have complained about with, I feel, no one prepared to answer, apart from a definite comment as I recalled of, they will contact me in about 6 weeks. Unfortunately for these people, the victim is still alive. In my opinion, this place is a business far removed from a professional medical facility. Based on our experience, I urge people not to become a victim.

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Responses

Response from Paul Mark, A/Executive Director, Fiona Stanley Fremantle Hospital Group, Fiona Stanley Fremantle Hospital Group 2 years ago
Paul Mark
A/Executive Director, Fiona Stanley Fremantle Hospital Group,
Fiona Stanley Fremantle Hospital Group

Submitted on 29/09/2021 at 4:04 PM
Published on Care Opinion at 4:36 PM

picture of Paul Mark

Dear jackpotnm98,

Thank you for reaching out via Care Opinion. I am very sorry to hear of your experience at Fiona Stanley Hospital and appreciate how difficult this time must be for you. Thank you for bringing your experience to my attention.

As Care Opinion is an anonymous platform, we don’t know the details of your experience. We would like the opportunity to fully investigate your complaint, however we need your consent and details to do this.

Please contact our Patient and Family Liaison Service on 6152 4013 or FSHFeedback@health.wa.gov.au at your earliest convenience so that we can commence our investigations.

We appreciate your post, and thank you again for providing feedback so that we are able to grow and improve our services.

Kind regards,

Dr Paul Mark

A/Executive Director

Fiona Stanley Fremantle Hospital Group

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