This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Treatment at Derby Hospital"

About: Derby Hospital Derby Hospital / Emergency Department

(as the patient),

My story covers almost a week in the hospital recently. I have been a resident of Derby for over 30 years. I was referred by a Derby Hospital GP to the visiting Gynaecology team from Broome for removal of a Bartholin's Cyst. This was done on a Tuesday using an epidural for anaesthetic. I went home on a Wednesday morning.

However, on a Thursday, I felt very unwell, the main symptom being vomiting. My daughter brought me into Emergency at Derby Hospital on a Friday. I returned home the next day.

Everything I have to say about this experience is positive. Throughout, there was good communication. I was listened to and felt understood and respected. The decision about anaesthetic was a joint one. I appreciated this.

When I came back in to Emergency, I felt the doctor took me seriously and immediately put in place a range of tests to check me out.

The nurses were both efficient and friendly. They make life in hospital possible and easy to cope with.

At other times I have had criticisms of some of Derby Hospital systems, but not this time. It was a very positive experience.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nick Mildenhall, Operations Manager, West Kimberley Health Service, Kimberley Country Health Service 2 years ago
Nick Mildenhall
Operations Manager, West Kimberley Health Service,
Kimberley Country Health Service
Submitted on 7/10/2021 at 1:35 PM
Published on Care Opinion at 1:55 PM


Hi An Oldie,

My name is Nick and I am the Operations Manager for Derby Hospital.

Thank you for taking the time to tell us about your recent positive experiences across the Derby Hospital. It is fantastic to read that you felt respected and understand which is such a vital part of successful health care. I will make sure this feedback is passed onto the relevant staff.

I am always interested to know more about improvements to our hospital. You mention in the past you have had criticisms of the health service, if you are interested I would like to speak to you around your experiences to identify where we might have made a change or improvement from your perspective. You can email me at Nicholas.Mildenhall@health.wa.gov.au if you wish to get in touch.

Thanks again for the feedback.

Nick Mildenhall

Operations Manager, West Kimberley

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k