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"Mixed experience of antenatal care"

About: King Edward Memorial Hospital / Maternal Fetal Assessment Unit King Edward Memorial Hospital / Maternity

(as the patient),

I started my antenatal care in MGP4 and was transferred to a shared care arrangement between the MGP4 (Midwifery Group Practice) and the Maternal Fetal Medicine Antenatal Clinic (Gold Team) after I became symptomatic with a hereditary blood condition.

When I became symptomatic, I was admitted to King Edward for several nights but I believe I was missed in the on call physician’s rounds and not evaluated by a doctor for over 48 hours. I believe the ward attempted to discharge me without treatment or a plan and I collapsed in an anaemic state on my way to the lifts. I was readmitted after, I suspect, the staff recognised how unwell I was. I felt scared that my blood condition wasn’t understood by treating staff and that the presentation of my symptoms was not being taken seriously.

Eventually, I was seen by who I felt was a knowledgeable physician Dr Shivanthi and I believe escalated my care promptly. Once referred to Gold Team, I felt very well supported by haematologist Dr Ros in Gold Team (and various other OB’s and midwife Leanne in MGP4.

I was particularly blown away by my birth experience on the day my baby was born, after a 24 hour induction. Leanne was an incredibly calming and supportive presence. She allowed me to completely relax into the experience and involved my husband as a valued part of the process (something that sounds so inherent but I came to understand was not always the way at King Edward). I truly loved delivering my baby - thank you to Leanne and MGP4.

I greatly enjoyed the knowledgeable and compassionate care of midwives Asha, Emily and Anna during my stay on the postnatal ward.

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Responses

Response from Jodi Graham, Executive Director, Sir Charles Gairdner Osborne Park Health Care Group 2 years ago
Jodi Graham
Executive Director,
Sir Charles Gairdner Osborne Park Health Care Group
Submitted on 4/10/2021 at 12:37 PM
Published on Care Opinion on 5/10/2021 at 9:49 AM


picture of Jodi Graham

Dear bracesm47,

Congratulations to you and your family on the birth of your new baby. Thank you for taking the time to provide feedback regarding your experience with the Women and Newborn Health Service (WNHS).

I am sorry to read that you felt that you were missed and that your condition was not recognised or understood. I acknowledge how stressful this must have been, and I apologise that you did not receive the quality, patient-centred care that we aim for at WNHS. I am relieved that you did eventually receive the necessary care from Dr Shivanthi and Dr Ros, I will be sure to pass on your kind words.

I am so pleased that you received the incredible care and compassion from the Midwifery Group Practice 4 (MGP4) team, who were able to support you to have an enjoyable, positive delivery experience. Our staff strive to achieve positive outcomes for our patients and their families, and I am so happy to hear that your husband was able to be involved in the labour and delivery process.

We will be sure to send your appreciative comments to all the staff involved, with special thanks to Leanne, Asha, Emily and Anna.

Thank you again for providing us with feedback on your experience. Feedback such as yours allows us to identify and address gaps in our service in order for us to provide the best possible care to our patients. I wish you and your family all the best for the future.

Kind regards

Jodi Graham

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